Important Disclaimer

This is a general template, not legal advice. Please have it reviewed by a qualified adviser before publishing.

Eat Up Privacy Policy

Last updated: October 2026

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Eat Up (Scottish Charity SC048548) is committed to protecting your privacy.

 

This policy explains how we collect, use, store and protect personal information when you visit our website, contact us, donate, volunteer or otherwise interact with us.

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1. Who we are

Eat Up is a registered Scottish charity.
Contact email: peoplehub@eatupcharity.online
Phone: 0333 188 7766
 

2. What information we collect

We may collect:

• Name, email address, phone number and postal address (when you contact us, donate, or volunteer)

• Information you provide in forms (enquiry, donation, volunteering application)

• Payment information (processed securely by our payment provider – we do not store full card details)

• Technical data such as IP address, browser type and cookies

 

3. How we use your information

We use your data to:

• Respond to your enquiries

• Process donations and claim Gift Aid (where applicable)

• Manage volunteering applications and placements

• Send you information about our work (only where you have asked us to or where we have a legitimate interest)

• Improve our website and services

• Meet legal and regulatory requirements

Lawful bases (under UK GDPR):

• Legitimate interests (running the charity, responding to enquiries, improving our services)

• Contract (processing a donation or volunteering arrangement)

• Consent (where you opt in to marketing emails)

• Legal obligation (Gift Aid records, charity regulation)

 

4. Sharing your information

We do not sell your data. We may share it with trusted service providers (e.g. website host, email service, donation platform) who process data on our behalf, HMRC for Gift Aid claims, or regulators if required by law. All partners are required to keep your data secure.

 

5. How long we keep your data

We keep personal data only as long as necessary for the purpose it was collected (typically up to 6–7 years for financial and Gift Aid records, shorter periods for general enquiries unless you become a regular supporter or volunteer).

 

6. Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, withdraw consent, and complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
To exercise these rights, email peoplehub@eatupcharity.online.

 

7. Cookies

Our website may use essential cookies to function and optional analytics cookies. You can control cookies through your browser settings.

 

8. Security

We take appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure.

 

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

 

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: peoplehub@eatupcharity.online
Phone: 0333 188 7766